I work with premium hospitality and service teams to refine the details that define exceptional service. I anticipate needs before they’re voiced, strengthen loyalty behaviours, and implement clear service standards... so every interaction feels considered and consistent. Guests feel recognised. Excellence comes as standard.

Client Experience & Onboarding
High-touch onboarding and client experience - with founder-level discretion as standard.

EXPERIENCE

Used in premium hospitality environments with high expectations, tight timelines, and zero tolerance for chaos.

SELECTED FEEDBACK

“Went above and beyond… made the holiday stress free.”(Client feedback)
“Possibly the best rep I have encountered in my 35 years of skiing/boarding.”(Client feedback)
“Service was second to none… checked in every day… actually cared.”(Client feedback)
“Always quick to respond… showed up in person… going over and above.”(Client feedback)
“First class… went out of his way to ensure gluten free meals were available.”(Client feedback)
Additional feedback and references available on request.

REFERENCE

“Whenever I find myself in a high-pressure deal, James is my go-to guy. And when it makes sense, I even pay him to handle the negotiations for me. That’s if he’s not busy.”

SAM OCEAN Founder, One Billion Media

CONTACT

If you need someone who can protect premium client relationships and run onboarding properly, get in touch.

Europe-based • Travel-ready • Open to employment or contract roles